Damaged or incorrect deliveries
If your order arrives damaged, incorrect or incomplete, contact us within 48 hours of delivery with your order details and photographs of the package and product.
Orders
Return / Refund Policy
What to do if your tea arrives damaged, incorrect or incomplete.
Replacement or refund
Once verified, we will arrange a replacement or a refund of the affected item. Refunds, where applicable, are processed to the original payment method or as mutually agreed.
Food safety exception
As tea is a consumable food product, opened or used packs cannot be returned unless there is a verified quality or packaging issue.
How to raise a request
Write to Naagvanshi555@gmail.com or message us on WhatsApp at +91 78383 13000 with your order details, and our team will assist you.
NAAGVANSHI PRIVATE LIMITED
722, Third Floor, Shakti Khand 3, Indirapuram, Ghaziabad, Uttar Pradesh – 201014, India